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To alert RealNetworks of a potential security-related problem while using Helix Server, please submit an Online Service Request and include the phrase "Security Issue" in the Description field.
Additionally, please note the following:
- A report of how you found the problem
- How it can be reproduced
- Versioning information of all software involved
- Your contact information, including phone & e-mail address
Please note that as part of our validating of your e-mail address, you will receive an automatic e-mail response. This should not be considered an answer from us. If you do not receive this response, the e-mail address you provided in the post is incorrect, and you should re-submit with the correct e-mail address.
Once RealNetworks is aware of a security incident, we work as quickly as possible to find the cause, and develop a solution. These solutions, regardless of whether they are a patch, a configuration change, or other workaround, will be made available from this site.
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